Make sure your device is connected to your router with an Ethernet cable for the upgrade process; DO NOT use a wireless connection when upgrading the firmware. Also, make sure you use a computer connected to the same router as your device; do not perform this process through a remote connection to your device over the internet.

Download Firmware Version 1.21 for Hardware A

Download Firmware Version 2.11 for Hardware B

Please click here to download 1.21 for Hardware A and here to download 2.11 for Hardware B FAQs to learn how to update the firmware


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