Complimentary Next Business Day Service

Your network is the backbone of your business. Keeping it running is essential, even if the unexpected happens. D-Link Assist is a rapid-response technical support service that replaces faulty equipment quickly and efficiently. Maximising your uptime and giving you the confidence that instant support is only a phone call away.

With D-Link Assist, D-Link will send out a replacement product to you on the next business day* after a remote diagnosis has been conducted. On receipt of the replacement product, you simply arrange with us the return of the defective product within 10 business working days.

You may choose 1 ,3 or 5 years D-Link Assist service options to minimize any downtime that may affect your organization’s efficiency!

D-Link Assist is the rapid response support service that allows you to tap into our network of highly trained specialists with in-depth knowledge of your D-Link equipment. We’ll act quickly to diagnose your problem and take instant corrective action. In the unlikely event of a product failure, the Next Business Day Service will send out a replacement within the next business day, to minimise your business downtime.

Simply contact your local D-Link technical support centre, Monday to Friday from 9am to 6pm, excluding holidays. A product specialist will diagnose the problem over the phone and arrange advance replacement once the product is confirmed to be faulty.

A signed Advance Replacement Service Contract for all D-Link products with Limited Lifetime warranty.

No. You have up to 90 days from the date of purchase in which to purchase D-Link Assist.

Full support will commence just 48 working hours after registration has been verified.

You may purchase the Next Business Day Service directly through D-Link partners as follows:

About D-Link

24 x 7 Technical Hotline :

6501 4200

Mon-Sun 9am - 6pm
Chinese, Bahasa 9am-6pm (M-F)
Other countries Tech Hotline :
Indonesia: 0800-14014-97
Malaysia: 1800-88-2880
Philippines: 1800-1-888-3565
Thailand: 66-2661 7997

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